Contact Us

Physical Address

Mailing Address

Main Phone

895 Washington Avenue
Portland, ME 04103

Martin’s Point Health Care
PO Box 9746
Portland, ME 04104-5040

Switchboard:  1-800-322-0280
Phone:             207-774-5801

Click here for contact information for Martin's Point Health Care Centers

Department

Phone

Email/Mailing

Provider Inquiry

  • Member Eligibility Benefits
  • Claims
  • Pharmacy Coverage
  • General Questions

Toll-Free:
1-888-732-7364


Fax
:
207-253-6233

Martin’s Point Health Care
Attn: Provider Inquiry
PO Box 9746
Portland, ME 04104-5040

Please do not fax medical records to this Provider Inquiry fax number

Health Management

  • Pre-Authorization
  • Medical Necessity
  • Utilization/Case/Disease Management
  • Discharge Planning
  • Subacute/Home Care Inquiries

Toll-Free:
1-888-339-7982



Fax
:
207-828-7865

Martin’s Point Health Care
Attn: Health Management
PO Box 9746
Portland, ME 04104-5040

Living Healthy Programs

  • Wellness Coaching
  • Disease Management
  • Care Management

Toll-Free:
1-877-659-2403

Fax:
207-828-7858

Martin’s Point Health Care
Attn: Healthy Living
PO Box 9746
Portland, ME 04104-5040

Behavioral HealthCare Program

  • Pre-Authorization

USFHP:
1-888-812-7335

Generations Advantage:
1-888-708-4532

Behavioral HealthCare Program
110 Free Street
Portland, ME 04104-3908

Network Management

  • Provider Contracting
  • Provider Data
  • Credentialing


Toll- Free:
1-800-348-9804





Phone:
207-253-6930




             
Fax
:
207-828-7870

Provider Change Questions
(inquiries only, use
DataPoint for submissions)
[email protected]

Credentialing Questions
[email protected]

New Contract Requests - Click here
[email protected]
Attach a copy of your W-9
(Submission is not a guarantee of contract extension. A Representative from our Network Management Department will follow up within 30 days with a determination for your request.)

Network Management-
Syracuse Area Office

Toll-Free:
1-866-876-7377

Fax:
315-451-5493

101 Old Cove Road, Suite 112
Liverpool, NY 13090

Compliance

Toll-Free:
1-800-297-8616

Martin’s Point Health Care
Attn: Compliance
331 Veranda Street
Building #2
Portland, ME 04104-5040

Health Plan Quality

Toll-Free:
1-866-484-2788

Martin’s Point Health Care
Attn: Health Plan Quality Department
PO Box 9746
Portland, ME 04104

Claims

Electronic Claims Submission 

Paper Claims Submission 

Relay Health 
Phone: 1-866-735-2963 
Relayhealth.com 
Payor ID: MPHC2 

US Family Health Plan Claims Department 
PO Box 11410 
Portland, ME 04104-7410 

Office Ally 
Phone: 1-866-575-4120 
Officeally.com 
Payor ID: MPHC1 

Generations Advantage Claims Department 
PO Box 11410 
Portland, ME 04104-7410 

Change Healthcare
Phone: 1-800-845-6592 
Payor ID: 53275 

 

Pharmacy Services

Martin’s Point Health Care

Attn: Pharmacy Department
PO Box 9746
Portland, ME 04104-5040

Martin’s Point Clinic Pharmacy – Portland

Phone: 1-888-408-8281
Phone: 207-791-3756
Fax: 207-828-2495

Martin’s Point Clinic Pharmacy – Portsmouth

Phone: 1-800-603-0562
Phone: 603-436-0562
Fax: 603-427-6155

Martin’s Point Health Care Mail-Order Pharmacy-US Family Health Plan

Phone: 1-800-707-9853
Phone: 207-791-3748
Fax: 207-828-2483

Martin’s Point Generations Advantage Part D

CVS/Caremark
Claims: 1-888-296-6992